FAQ

Shipping

Q: Where do you ship?
We currently ship throughout the United Kingdom.

Q: How long does shipping take?
Shipping typically takes 2–25 business days, depending on your location and product availability.

Q: Do you offer tracking information?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your order every step of the way.

Returns & Exchanges

Q: What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery.

Q: Is return shipping free?
Yes! We provide free return shipping on eligible items.

Q: Are any items final sale?
Yes — items marked as Final Sale are not eligible for return or exchange.

Q: How do I start a return?
Please contact our customer service team within 30 days of receiving your item to initiate a return. We’ll guide you through the process and provide a prepaid return label.

Q: When will I receive my refund?
Once your return is approved and processed, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Replacements & Damaged Items

Q: What if my order arrives damaged?
We’re so sorry! If your item is damaged, please contact us within 48 hours of receiving your order. We’ll happily send a replacement for damaged goods.

Contact Us

Still have questions? We’re here to help!
Please email our customer support team at Contact Us or use the contact form on our website. We aim to respond within 1–2 business days.